Terms of Service

1. The Service

Lama Grow Suite is a generative engine optimization platform that helps agencies and brands audit websites, monitor visibility in search and AI engines, analyze competitors, and apply fixes—particularly for WordPress sites via our companion plugin. Features may include site crawling, audit scoring, AI mention monitoring, Google Search Console and Business Profile integrations, client reports, and API/MCP access for authorized agency users.

We may modify, suspend, or discontinue features at any time. We will make reasonable efforts to notify users of material changes that affect core functionality.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding agreement.
• Access is provided through invitation or authorized registration. You are responsible for maintaining the confidentiality of your credentials.
• You must provide accurate account information and notify us promptly of unauthorized access.
• Team owners and administrators are responsible for actions taken by members they invite.

3. Acceptable use

You agree not to:

• Use the Service in violation of applicable laws or third-party terms (including Google, WordPress, and AI provider policies)
• Crawl, audit, or monitor websites you do not have permission to access
• Attempt to bypass security, rate limits, or access controls
• Reverse engineer, scrape, or resell the Service except as expressly permitted
• Upload malicious code or interfere with platform operations
• Use the Service to send spam or misleading client communications

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a security risk.

4. Customer data and projects

You retain ownership of content and data you submit to Grow Suite (“Customer Data”), including project settings, crawled pages, and reports. You grant Lama Lama a limited license to host, process, and display Customer Data solely to provide and improve the Service.

You represent that you have the necessary rights and permissions to submit Customer Data and to connect third-party accounts (Google, WordPress, etc.) on behalf of the relevant website or business.

5. Third-party services

Grow Suite integrates with third-party services such as Google Search Console, Google Business Profile, WordPress, DataForSEO, and AI engine providers. Your use of those integrations is subject to the third party’s terms and privacy policies. We are not responsible for third-party outages, API changes, or data accuracy.

Audit scores, visibility metrics, and AI-generated recommendations are informational tools. They do not guarantee search rankings, AI citations, indexing status, or business outcomes.

6. Intellectual property

Lama Grow Suite, including its software, design, documentation, and branding, is owned by Lama Lama and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or proprietary materials except as needed to use the Service.

7. Confidentiality

Each party may receive confidential information from the other. You agree to protect non-public information about the Service and other users’ projects. We treat Customer Data as confidential and describe our handling in the Privacy Policy.

8. Fees

Access to Grow Suite may be provided under a separate agreement, statement of work, or retainer with Lama Lama. Unless otherwise agreed in writing, the Service is provided as part of Lama Lama’s client engagement and these Terms apply to platform use.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AUDIT OR VISIBILITY RESULTS WILL BE ACCURATE OR COMPLETE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAMA LAMA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR EUR 100 IF NO FEES WERE PAID, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Lama Lama from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access for violation of these Terms, non-payment under a separate agreement, or extended inactivity. Upon termination, your right to use Grow Suite ceases. Provisions that by nature should survive (including limitations of liability, indemnification, and governing law) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Disputes shall be submitted to the competent courts in Amsterdam, the Netherlands, unless mandatory consumer protection laws require otherwise.

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms:
geo@lamalama.nl
Lama Lama, Nieuwe Teertuinen 23, 1013 LV Amsterdam, The Netherlands